Privacy Policy

1. Introduction

Residual Pilot (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you:

• Visit our websites
• Use our platforms, applications, or CRM systems
• Create agent accounts
• Use hosted website services
• Submit forms or merchant applications
• Interact with our tools, AI systems, support teams, or services

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Information You Provide Directly

We may collect information you provide when you create accounts, purchase subscriptions, submit forms, apply for merchant services, upload documents, contact support, customize websites, use CRM systems, or communicate through the Platform. This may include:

Personal Information

• Full name
• Email address
• Phone number
• Mailing address
• Login credentials

Business Information

• Business name
• DBA name
• Business address
• Website information
• Business contact details
• Industry classification
• Merchant processing information
• Sales or marketing information

Sensitive Business & Financial Information (where applicable for merchant onboarding or payment services)

• Employer Identification Number (EIN)
• Social Security Number (SSN) when required
• Ownership information
• Government-issued identification
• Bank account details
• Underwriting documentation
• Compliance documentation

Uploaded Content — users may upload documents, images, logos, marketing materials, merchant records, CRM notes, and files and attachments.

B. Information Collected Automatically

When you use our websites or platforms, we may automatically collect IP address, browser type, device information, operating system, login activity, session information, website activity, pages visited, referral sources, time and date of visits, usage behavior, CRM interaction activity, and platform performance metrics.

C. Cookies & Tracking Technologies

We use cookies and similar technologies to maintain login sessions, improve functionality, analyze usage and performance, remember preferences, monitor platform stability, improve user experience, and support security and fraud prevention. Users may control cookie settings through their browser settings.

3. How We Use Information

We use collected information for:

Service Delivery — providing website hosting services, operating CRM systems, managing subscriptions, processing merchant applications, providing platform functionality, managing domains and DNS services, and supporting account management.

Operations & Support — communicating with users, providing technical support, sending account notifications, sending billing reminders, and providing service updates.

Risk, Security & Compliance — fraud prevention, identity verification, regulatory compliance, security monitoring, and platform integrity protection.

Platform Improvement — analyzing platform usage, improving products and features, developing future tools and integrations, testing new functionality, and enhancing user experience.

AI & Automation Features — we may use information submitted through the Platform to operate AI-assisted tools, generate suggested content, improve automation systems, and enhance workflow functionality. AI-generated outputs may require user review and verification.

Marketing & Communications — sending updates, promotional communications, product announcements, educational content, and service notifications. Users may opt out of marketing communications where applicable.

4. How We Share Information

We do not sell personal information. We may share information with:

Service Providers — hosting providers, cloud infrastructure providers, CRM service providers, analytics providers, email delivery platforms, SMS providers, domain registrars, AI service providers, and customer support tools.

Financial & Processing Partners (where applicable) — acquiring banks, payment processors, underwriting providers, compliance partners, and card network service providers.

Business Transfers — information may be transferred in connection with mergers, acquisitions, financing transactions, or asset sales.

Legal & Security Requirements — we may disclose information when required by law, to enforce agreements, to investigate fraud, to protect rights and safety, and to comply with legal processes.

5. SMS & Mobile Information

Mobile numbers and SMS opt-in information are used only for permitted communications, are not sold to third parties, and are protected under this Privacy Policy. Users may opt out of SMS communications at any time. Standard message and data rates may apply.

6. Data Retention

We retain information as long as reasonably necessary to provide services, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, maintain operational records, and protect platform integrity. Retention periods may vary based on account activity, regulatory obligations, legal requirements, and operational needs.

7. Data Security

We implement administrative, technical, and physical safeguards designed to help protect information against unauthorized access, disclosure, misuse, or destruction. However, no method of transmission or storage can guarantee absolute security. Users are responsible for maintaining password confidentiality, securing their login credentials, and limiting unauthorized account access.

8. User Rights & Choices

Depending on your location, you may have rights to access your information, correct inaccurate data, request deletion, restrict certain processing, and opt out of marketing communications. Requests may be submitted using the contact information below. Certain information may be retained where required for legal compliance, fraud prevention, security purposes, or operational recordkeeping.

9. California Privacy Rights (CCPA/CPRA)

California residents may have rights to know what personal information is collected, request deletion of personal information, request access to collected information, correct inaccurate information, and limit certain data sharing practices. Residual Pilot does not sell personal information. Privacy requests may be submitted using the contact information below.

10. Third-Party Services & Links

Our websites and platforms may integrate with or link to third-party services, including payment processors, domain registrars, CRM integrations, analytics platforms, AI providers, and external websites. We are not responsible for the privacy practices of third-party services. Users should review the privacy policies of those providers separately.

11. Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.

12. International Users

If accessing our services from outside the United States, your information may be transferred to and processed in jurisdictions with different data protection laws. By using the services, you consent to such transfers where permitted by law.

13. Policy Updates

We may update this Privacy Policy periodically. Updated versions will be posted with a revised “Last Updated” date. Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

Residual Pilot
Operated by Sweet Dog LLC (DBA Residual Pilot)
Website: residualpilot.com
Email: support@residualpilot.com